University of Adelaide FOI

The Freedom of Information request made to the University of Adelaide consisted of 4 requests:

  1. All documents relating to the rebranding of the Adelaide University Union to YouX from 01 January 2019 to 13 May 2022.

  2. All documents relating to the Adelaide University Union funding of the University of Adelaide Student Representative Council from 01 January 2020 to 13 May 2022.

  3. All documents relating to the Adelaide University Union funding of the University of Adelaide student media (On Dit and Student Radio) from 01 January 2020 to 13 May 2022.

  4. All documents relating to directions of the Adelaide University Union and/or Adelaide University Union Board to University of Adelaide student media (On Dit and Student Radio) from 01 January 2020 to 13 May 2022.

The University could not identify any documents in their possession concerning requests 2-4. Thus, all documents provided relate directly to the request on information relating to the rebrand of the Adelaide University Union


Implication #1

The survey data did not support a Rebrand

The release of a presentation summarising data collected in a member’s survey is potentially the most significent document received.

Document 2A reveals that 79% of students had a positive view of the word union.

Additionally, when the over 800 participants were quizzed with what words they associated with ‘union’, only 19 identified the word with negative implications.

313 identified ‘union’ as being related to togetherness.

296 identifed it as being related to representation.

Implication #2

The University of Adelaide did not support the rebrand

Document 8 shows that Benjamin Grindlay, the Chief Marketing Officer of the University of Adelaide did not support the rebrand to YouX.

He lists seven concerns with the rebrand:

  1. Loss of brand equity and history – given the likelihood of a sharp shift away from the AUU brand name there is a real possibility of a loss or disconnect with the positive associations and sentiment that exists toward the AUU. The market research conducted so far, does not strongly suggest requirement for this shift.

  2. Disconnect between the AUU and University of Adelaide – by removing the ‘Adelaide University’ from our name it starts to remove the close association and implied relationship with the University, and possibly some of the trust and prestige associated with that.

  3. Brand explanation and establishment – by removing ‘Union’ and ‘Adelaide University’ we are abandoning terms that are commonly associated with many student organisations nationally and internationally. This may require more time to be invested into explaining the new brand and it’s story to students and stakeholders. And this investment would need to be repeated every year, year after year given that it would move away from standard common terminology.

  4. Project timing – with discussions around University cuts and the impacts on students there is a risk that investment in a new brand and the associated expenditure may be considered to be a little tone deaf by students and University staff.

  5. Loss of identity as a student run organisation – terms such and union, guild, and association are commonly recognised terms for student organisations at tertiary education institutions. A brand name without these may run the risk of being seen as a University or external service rather than one operated by a student organisation.

  6. Name that overshadows position – A strong positioning line helps to establish who and what the organisation is, the risk with a new name is that much of the conversation and dialogue both positive and negative is focussed on this rather than the positioning statement – which could lead to loss of impact and traction around the brand story.

  7. Risk reward ratio – in endeavouring to address limitations of the existing brand name we risk losing much of the significant value, positive sentiment and equity that exists within the AUU brand.

Conclusion

Neither the survey data nor the University’s Chief Marketing Officer supported the rebrand


Timeline

11/05/2022

UoA recieved the FOI Application

10/06/2022

The agency determined the application.

8/07/2022

The agency received the internal review application

22/07/2022

The agency varied the determination.

22/07/2022

The Ombudsman received the applicant’s request for external review

25/07/2022

The Ombudsman advised the agency of the external review

28/07/2022

UoA provided the Ombudsman with it’s submissions

12/09/2022

The Ombudsman issued his provisional determination

26/09/2022

UoA provided submissions responding to the provisional determination

26/09/2022

Party 1 provided submissions in response to the determination.

28/09/2022

Party 2 provided submissions in response to the determination.

17 October 2022

The Ombudsman delivered their final determination

Media Coverage

Here you can see a comparison of what the University wanted to release, and what the Ombudsman compelled them to release.